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Please allow up to 24 hours for order processing prior to dispatch.
PICKUPS:
Pickups are accepted, but you must place your
order first so we can have it invoiced, packed and ready for you. HSD operates a
mail order warehouse, not a walk-in retail shop. We do take web & phone orders
for pickup or dispatch.
Same-day pickup orders must be placed before 11am & picked up
after 3pm.
FREIGHT CHARGES:
Freight is charged at cost. See below
for typical freight charges.
All of our products are delivered either via
Registered Post or Express Airfreight, whichever is the lower cost.
DURAL AREA CUSTOMERS
PLEASE NOTE:
Due to massive expansion in our mail order business, our staff no longer
deliver free locally.
Local customers are now served by mail order.
If you live in the Dural area & wish to avoid freight charges, please collect
your order from our warehouse.
4 hours order processing time is required.
Pre-order by 11am to collect your order after 3pm Monday-Friday.
Within Sydney (up to 22kg):
$10.95 via Australia Post or overnight courier
(depending on suburb).
Other NSW and Interstate:
- Up to 5kg $10.95 by express courier Australia-wide.
- Orders over 5kg & outside of Sydney are shipped via Australia
Post. If your total
order weight exceeds 5kg, a HSD representative may contact you to advise of
the likely Australia Post freight cost before your order is processed.
(Please note, you will only hear from us if your freight cost is likely to
exceed $10.95. This tends to only occur with >5kg orders to remote areas
of NT, WA, TAS and North QLD.) Most other areas of Australia area
serviced by a flat $10.95 fee for under 22kg.
Been offered Free Freight or Cheaper freight
charges elsewhere?
HSD has an unparalleled reputation for fast delivery & we will not jeapordise
our high standards or the safety of your order by using unreliable freight companies.
We make no profit from freight & are able to keep
your delivery cost to a minimum through the high volume of parcels we send.
Vaccines Surcharges:
Please note that orders containing vaccines require refrigerated
overnight courier delivery ($10.95) & attract a $4.40 esky & icepack surcharge.
Because they are perishable if not kept cool, vaccines are only delivered to
areas within Australia which are serviced by overnight courier from Sydney, &
are not shipped on Fridays.
Vaccines are not refundable once they leave our
office, as we cannot be sure of their refrigeration history on the return trip.
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